The corporate philosophy of Media Opus Plus, Inc. is “Changing people’s learning makes for a better world.” Guided by this philosophy, our principle is “to think from the customer’s point of view and work toward customer success,” and we believe that improving the working environment for our employees is essential to achieve this goal.

Therefore, we define customer harassment as any verbal or physical conduct or request from customers (including business partners) that lacks validity or, even if valid, is inappropriate in terms of means or manner according to socially accepted norms. This includes actions that could harm the working environment of employees, including our employees and those of subcontractors.

◾️ Applicable Conduct (Examples)

The following are examples of inappropriate conduct and are not limited to those listed below:

• Physical or emotional assault (violence, injury, threat, slander, defamation, insult, verbal abuse)

• Intimidating language or behavior

• Demand to kneel down on the ground

• Constraining behavior (such as refusal to leave, prolonged calls, confinement, or repetitive demands for explanations)

• Excessive remarks or demands regarding language use

• Unfounded demands for punishment of individuals involved

• Demands for after-hours service, extended hours service, or visits beyond normal hours

• Entering our facilities without consent

• Unauthorized recording or photographing of our employees or our facilities

• Discriminatory or sexist verbal or physical conduct relating to nationality, race, color, place of origin, gender, religion, illness, disability, or other matters

• Assaults or demands directed at individual employees working for our company

• Spreading slander or false information on social media or the Internet

• Posting personal information about employees on social media or the Internet, including photos, audio, or video

• Unreasonable demands for goods or services, money, exceptional responses, unfeasible requests, or apologies without justification, as well as any other demands that violate socially accepted norms.

Our Stance toward Customer Harassment

If we determine that any of these conducts have been committed, we will take resolute action to protect our employees and may refuse to engage with such customers. Furthermore, if our company deems it to be malicious, we will cooperate with the police, lawyers, and other experts and take strict measures, including legal action.

Our Stance toward Customer Harassment

• We will clarify our corporate stance in accordance with this policy and provide education and training to our employees.

• We prioritize the well-being of employees affected by customer harassment and are committed to preventing future occurrences.